Frequently Asked Questions

Welcome to the LashFixx FAQs! We know that you may have questions about our lash and brow services, from what to expect during your appointment to how to care for your lashes afterward. If you can’t find the answer you’re looking for, feel free to get in touch—we’re always happy to help!

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What are your policies?

Read them here.

What can I expect at my appointment?

At LashFixx, we are committed to delivering exceptional and personalised lash and brow services in a relaxing and professional environment. From the moment you walk through the doors, LashFixx is dedicated to making you feel comfortable, confident and beautiful.

Your appointment will include a consultation to ensure your ideal look is achieved. How you spend the rest of your appointment is totally up to you! Take the time to have a lash nap or enjoy free therapy, courtesy of your lash tech.

How long do lash extensions last?

Lash extensions typically last 2-3 weeks before a refill is needed, depending on your natural lash cycle and aftercare.

How should I prepare for my appointment?

For lashes : Arrive with clean, makeup-free eyes and avoid using oil-based products for 24 hours prior to your appointment to ensure the best bond for the extensions.

For brows: Avoid exfoliating and anti-aging products around the brow area for three days either side of your treatment. Avoid tanning products on the face for three days either side of your treatment.

What’s the best way to care for my lashes after my appointment?

For lashes: In the first 24-48 hours, avoid getting your lashes wet, sunbed's and saunas. Do not sleep on your face and stay away from oil-based products. Gently cleanse your lashes regularly to keep them clean and healthy. You must never use an eyelash curler, mascara or strip lashes on your extensions. Attempting to remove your own lashes will damage the natural lashes.

For LVL: Avoid getting your lashes wet for 24 hours. Avoid stea, sauna and swimming for 48 hours. Avoid touching, rubbing or introducing foreign bodies to the treatment area. Avoid disturbing your lashes when sleeping, cleaning your face or applying face products.  Mascara can be applied after 24 hours.

For HD Brows: Avoid excessive rubbing or touching the treated area for 24 hours. Avoid contact with direct sunlight sunbeds, saunas, steam rooms and swimming pools for 48 hours.

What payment methods do you accept?

We accept card, cash and bank transfers. You can confirm your preferred payment method at the time of booking.

Are lash extensions safe for my natural lashes?

Yes, when applied by a trained professional, lash extensions are safe for your natural lashes. We use high-quality products and proper techniques to ensure minimal damage.

Can I change my lash style during infill appointments?

Absolutely! If you’d like to switch up your look or try a different style during your infill, just let us know, and we can adjust accordingly.